Return & Refund Policy

Zervuno
Last Updated: September 24, 2026

At Zervuno, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of the date your order was delivered, subject to the terms below.

Eligibility for Returns

To qualify for a return:

• The item must be unused, unworn, and in its original condition.

• The item should be returned with its original packaging, tags, and accessories when applicable.

• Proof of purchase or order information may be required.

• Certain products may be excluded from returns, including personalized, final-sale, clearance, or hygiene-sensitive items where applicable.

How to Request a Return

Please email levyshippingllc@gmail.com with your order number, the item you wish to return, and the reason for the return. We will provide return instructions if your request is eligible.

Customers are generally responsible for return shipping costs unless the item was received damaged, defective, or incorrectly shipped.

Refunds

• After we receive and inspect the returned item, we will notify you whether your refund has been approved.
• If approved, the refund will be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.
• Original shipping charges may be non-refundable unless required by applicable law or the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible at levyshippingllc@gmail.com. Please include your order number and photographs when appropriate so we can review the issue and provide an appropriate resolution.

Nothing in this policy limits any rights you may have under applicable federal or state law.